DELIVERY INFORMATION

Delivery is available Monday – Saturday.
We do not deliver on Sunday's and Public Holiday's. (except for Mother's Day)
Deadline for same day delivery is 1pm (ACST). Mon-Friday and before 10am Saturday.
We cannot guarantee a specific time that the flowers will be delivered. If it is a business, it will be delivered within standard business hours. If you would like to request a specific time, please contact our store to discuss. There may be an additional charge for this service.
To ensure that orders are processed and delivered to the recipient as efficiently as possible, please make sure that all of the following information is provided during the checkout process.
If you can't find a particular Suburb in our Delivery area, Then please contact us to see if we can arrange to go to that Suburb for you and give you a price for that delivery location.

Delivery to a Residential Address

Recipient’s Full Name
Address
Recipients Phone Number

Delivery to a Business

Company Name
Department Name
Address
Recipient’s Full Name
Recipients Phone Number

Delivery to a Hospital

Hospital name and address
Ward name or number
Recipient’s full name
Recipient’s phone number
Whether the recipient is a patient or a staff member

Delivery for a Funeral Service

Name of the Church / Funeral Home
Address of the Church / Funeral Home
Full name of the deceased
Date and start Time of the funeral service

Delivery Policy when the recipient is not at home

If no one is at home to receive your gift, our courier will use their discretion to determine if it’s safe to leave the gift at the front door or close by. If there are restrictions in doing so, (an electric gate, or an animal in the yard) the order will be returned to our store, Our courier will leave a note in the letterbox stating the circumstances. The recipient will then be contacted to organise re-delivery or collection from our store.

Re-deliveries will incur an extra delivery charge (equal to the original delivery charge). We will do our best, but if a product needs to be re-produced for re-delivery, then the product will be charged in full, before the new delivery can occur.

Please note that when we deliver flowers and there is no safe place for them to be left, and the recipient is not responding to phone calls, there will be a re-delivery fee charged or the recipient can come to our store to collect their gift that you have ordered for them.

Substitutions

We guarantee that orders made through Our Buds and Blooms website will always reflect the quality and artistic design, but on occasion we may need to substitute in colour or variety due to seasonal availability and factors out of our control.

In the case of a substitution we guarantee to always substitute flowers of equal or higher value and will keep within the theme of the flowers originally chosen.

Any other questions?

If you require further information, please contact our store budsandblooms@interfloraflorist.com.au and we will get back to you as soon as possible.